Sharing happiness
Sokos Hotels - on a mission to make people happy
Sharing happiness is about giving our guests more than they can ask for. Exceeding expectations even when the bar is almost touching the ceiling. It's our sensitivity to listen, our attention to notice and our willingness to throw ourselves into every execution to the fullest.
Happiness is about smaller and bigger insights to meet - and exceed - customer expectations. This year, Sokos Hotels has been delighting customers for 50 years! Here are some examples of how we have seen happiness at Original Sokos Hotel Vaakuna.
Guests make a celebration...
...and our reception will make sure you can relax even in the midst of the hustle and bustle. A customer arrived at the reception to check in to our hotel, and we noticed she'd had a long day. We gave her a face mask and some chocolates to take with her, and took bathrobe and slippers to her room so she could relax in the sauna at the end of the day.
...and our Lennu organizes an anniversary surprise. Our guests came in to ask for available rooms, and we found out that they were coming to celebrate their 5th wedding anniversary. We decided to surprise them and put them up in a bathtub suite room. After some time they returned to the reception to thank us. Their happiness was palpable.
...and our Lennu and Mia will ensure a successful stay. Our client made a reservation at our hotel, and it turned out that instead of a day trip, he ended up with an overnight stay, which he had not planned for. We arranged a change of clothes and a toothbrush set for him to ensure a comfortable overnight stay. Our client was very happy and during check out thanked us for the arrangements.
...and our reception keeps the little ones happy. Our hotel features an elf trail for the children to solve, with a lovely themed elf as a prize. The child of the family who stayed with us forgot the elf fin the room when they left. The family contacted us and asked if we had the elf. The family stopped by our hotel on their way home and to their surprise, in addition to the elf, they received some goodies and a card from the Vaakuna elves.
...and our reception serves the supplies. A couple of customers checked into our hotel and they were participating in the Jätkänkynttilä Marathon in Rovaniemi. We handed them a pack of chocolate candy bars and wished them good skiing with the slogan: "Ski easy and enjoy!".